Privacy Policy

1What This Means

Personal information shared in therapy is protected and will not be released to a third party without your prior written authorization, unless disclosure is required by law or professional duty.

2Information We Collect

Personal information is collected only as needed to provide high-quality counselling, psychotherapy, consulting, and related support.

• Contact information such as your name, email address, phone number, and other details you provide when booking or reaching out.
• Administrative information such as billing details, appointment history, and payment records.
• Clinical information shared with your therapist during sessions, stored securely within the practice record system.
• Website information such as browser type, IP address, and pages visited, used in a non-identifying way to improve the website experience.

3How Information Is Used

Information is used only for purposes connected to your care and your engagement with the practice.

• Scheduling and managing appointments.
• Communicating about services, updates, or inquiries.
• Processing payments and maintaining accurate records.
• Providing counselling, psychotherapy, supervision, or consulting services.
• Complying with professional, legal, and ethical obligations.

Personal information is never sold, rented, or shared for marketing or commercial purposes.

4Privacy & Record Keeping

Therapists in Ontario are required by law to keep a record of each contact and therapy session with a client. Records are generally kept for a minimum of 7 to 10 years after a client turns 18 years of age.

5Legal Standards

Personal information is maintained in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of the Federal Government of Canada and the Personal Health Information Protection Act (PHIPA) of the Province of Ontario.

6Your Consent

Personal information obtained, used, and disclosed in therapy is handled with your consent. At any time, you have the right to withhold consent, withdraw consent, or place conditions on the disclosure of your personal information.

7How Information Is Protected

Personal information is protected by specific safeguards, including locked cabinets and password-protected computer systems.

8Sharing Information

Any request for your information to be released to or obtained from another professional, physician, family member, lawyer, or other third party will be discussed with you and requires your written permission unless ordered by a court.

9Access to Records

You may request a copy of your records for a reasonable fee. Records cannot be released if they contain the name of another person, and reports from other professionals cannot be released without that professional's consent.

10Professional Consultation

Therapists may consult with other professionals for guidance related to the therapeutic modalities they use, with the goal of providing high-quality care. Information shared in these consultations is anonymous.

11Continuity of Care

In the event of the unexpected illness or death of a therapist, you may be contacted by a designated representative acting on behalf of the therapist. That representative is expected to maintain the same level of confidentiality and assist with an appropriate referral if needed.