Direct Billing
We want getting care to feel as simple as possible, including the paperwork.
Billing your insurer directly
Select therapists at our practice can bill directly to insurers through TELUS Health eClaims. That means your insurer is billed on your behalf, and you only pay any remaining balance.
Direct billing is currently available with certain therapists only. Let us know when you book that you'd like to use direct billing, and we'll help match you with a therapist who offers it.
Not sure whether your insurer is registered with eClaims? Check the list of participating insurers or contact your insurer directly.
Paying and claiming yourself
If direct billing isn't available for your plan or therapist, you can pay for your session and receive an invoice to submit to your insurer for reimbursement.
Our registered therapists are members of the College of Registered Psychotherapists of Ontario (CRPO) and/or the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Three simple steps
Check your coverage
Contact your insurer to confirm your plan covers psychotherapy or social work services, and how much coverage you have.
Tell us when you book
Let us know you'd like to use direct billing and share your insurance details during intake.
We submit the claim
We bill your insurer through eClaims. Any amount not covered is paid by you at the end of your session.
It is the client's responsibility to confirm coverage with their insurer, including the amount available. Any remaining balance is paid directly by the client.
Questions about coverage?
We're happy to help you understand your options before your first session.